Building Trust, Building Care:
Fostering Positive Family-Staff Dynamics in Seniors' Care

Training, Workshops, & Programs: A New Standard in Care

Improve Productivity

Minimize Concerns

Reduce Conflict


Most families come to seniors care with preconceived notions about how their loved one will be cared for.

It’s not uncommon for that first meeting to be filled with negative opinions, raw emotions and many concerns. Some families even try pushing their own agenda before you’ve even had a chance to properly say hello.

We get it. Fear of the unknown is scary for everyone.

We believe every family deserves to feel confident that their loved one will be well cared for. It doesn’t need to be so hard. You can onboard your new residents (and their families) and have positive outcomes for everyone.

Imagine this

A drama-free admission experience for every family

Better conversations & positive interactions for all stakeholders

Fewer employee absences & increased productivity

Improved quality and continuity of care for your residents

Your staff will feel more confident and competent in being able to communicate and connect with families across the board. The bonus? Families will gain your trust in the process.

I’m Deborah Bakti and I’ve been on both sides of seniors’ care.

One moment we’re the conventional suburban family: career, two kids, four level side split home, and the next my husband Ty is diagnosed with a disease that only 400 people in the world have. There’s no cure and no way out other than a slow degenerative passage that he’s forced, by necessity, to be shepherded through with the support of long term care living...and dying.


I’ve lived the resident’s family member's journey three times over with my dad, husband, then mom. And not once did anyone hand me a playbook!

The irony and maybe the mercy here is that I actually worked in the senior's care industry, so I knew the operational side of things, and the many challenges and pressures. Then I got tagged with this residents’ wife identity in this new, harrowing, unwanted and oversized compartment of my life.

After 25+ years of climbing the corporate ladder to an executive position, I was called to step off the rungs since I couldn’t stay on the well-worn path.

I know what it's like to be on both sides of the table and that perspective is exactly what you need to make lasting and effective change.

Admission Day is a transactional, traumatic experience for everyone!

There are ways to develop a well-functioning relationship. It starts with:

  • Accepting the immense power and gravity of your role, which can’t be underestimated.
  • The knowledge that you don’t meet families walking through the door – you meet their grief.
  • An overhaul of your admission process that will change everyone’s experience for the better.

How We Help

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