Most families come to seniors care with preconceived notions about how their loved one will be cared for.
It’s not uncommon for that first meeting to be filled with negative opinions, raw emotions and many concerns. Some families even try pushing their own agenda before you’ve even had a chance to properly say hello.
We get it. Fear of the unknown is scary for everyone.
We believe every family deserves to feel confident that their loved one will be well cared for. It doesn’t need to be so hard. You can onboard your new residents (and their families) and have positive outcomes for everyone.
Admission Day is a transactional, traumatic experience for everyone!
There are ways to develop a well-functioning relationship. It starts with:
- Accepting the immense power and gravity of your role, which can’t be underestimated.
- The knowledge that you don’t meet families walking through the door – you meet their grief.
- An overhaul of your admission process that will change everyone’s experience for the better.