TRUSTED BY






























Transform Care Through Connection
In Seniors’ Care, relationships aren’t just important—they’re essential. Yet, without empathy and relational training, care teams struggle to manage family expectations, navigate emotional conflicts, and build the trust needed for meaningful partnerships. Unresolved tensions create misunderstandings, increase staff burnout, and cause emotional strain for both families and care teams.
Without empathy and relational training, meaningful relationships fail to develop, impacting quality of life and care.
Many working in seniors’ care might think, “Of course, we’re relational—this is what we do every day.” And it’s true: caregiving inherently involves human connection.
However, The Relational Approach™ emphasizes going beyond the caregiving tasks to intentionally strengthen emotional and relational bonds among care teams, residents, and families. It recognizes that even in a caring environment, pressures like regulatory compliance, staff shortages, and emotional fatigue can strain relationships. By equipping care teams with relational tools, we ensure that empathy, understanding, and trust aren't just practiced occasionally—they become embedded in daily care, making the experience more fulfilling for everyone involved.
Trust Begins With Empowered Care Teams
With The Relational Approach™ Framework, we address the emotional and relational disconnect between seniors care staff, residents, and their families. Through training, education, and programs, we equip care leaders and teams with the tools they need to navigate tough conversations, ease emotional tensions, and build trust-based partnerships—creating a care experience where everyone feels heard, respected, and connected.
I’m Deborah Bakti and I’ve been on both sides of seniors’ care.
One moment we’re the conventional suburban family: career, two kids, four level side split home, and the next my husband Ty is diagnosed with a disease that only 400 people in the world have. There’s no cure and no way out other than a slow degenerative passage that he’s forced, by necessity, to be shepherded through with the support of long term care living...and dying.

I’ve lived the resident’s family member's journey three times over with my dad, husband, then mom. And not once did anyone hand me a playbook!
The irony and maybe the mercy here is that I actually worked in the senior's care industry, so I knew the operational side of things, and the many challenges and pressures. Then I got tagged with this residents’ wife identity in this new, harrowing, unwanted and oversized compartment of my life.
After 25+ years of climbing the corporate ladder to an executive position, I was called to step off the rungs since I couldn’t stay on the well-worn path.
I know what it's like to be on both sides of the table and that perspective is exactly what you need to make lasting and effective change.