TRUSTED BY
Bridging the Gap: Fostering Empathy Between Families and Staff
In the world of Seniors' Care, there's often an unseen struggle between families and the dedicated staff. Emotions run high, tensions simmer beneath the surface, and misunderstandings abound. But there's a way to break through this barrier.
By fostering genuine understanding and empathy, we can transform these relationships. Let's work together to bridge the gap, easing the burden on families and caregivers alike. It's not just about providing care – it's about building meaningful connections that bring comfort and ease to all involved.
Gain insight through education and empowerment.
We offer training, education, and programs that provide practical tools to support organizations and staff navigating the emotional journey of working with residents and their families.
I’m Deborah Bakti and I’ve been on both sides of seniors’ care.
One moment we’re the conventional suburban family: career, two kids, four level side split home, and the next my husband Ty is diagnosed with a disease that only 400 people in the world have. There’s no cure and no way out other than a slow degenerative passage that he’s forced, by necessity, to be shepherded through with the support of long term care living...and dying.
I’ve lived the resident’s family member's journey three times over with my dad, husband, then mom. And not once did anyone hand me a playbook!
The irony and maybe the mercy here is that I actually worked in the senior's care industry, so I knew the operational side of things, and the many challenges and pressures. Then I got tagged with this residents’ wife identity in this new, harrowing, unwanted and oversized compartment of my life.
After 25+ years of climbing the corporate ladder to an executive position, I was called to step off the rungs since I couldn’t stay on the well-worn path.
I know what it's like to be on both sides of the table and that perspective is exactly what you need to make lasting and effective change.