The Relational Approach™ in Seniors’ Care

Empower staff and families with training + support
to amplify trust and build respect as partners in care

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TRUSTED BY

Bridging the Gap: Fostering Empathy Between Families and Staff

In the world of Seniors' Care, there's often an unseen struggle between families and the dedicated staff. Emotions run high, tensions simmer beneath the surface, and misunderstandings abound. But there's a way to break through this barrier.

By fostering genuine understanding and empathy, we can transform these relationships. Let's work together to bridge the gap, easing the burden on families and caregivers alike. It's not just about providing care – it's about building meaningful connections that bring comfort and ease to all involved.

LET'S CHAT ABOUT
YOUR HOME'S NEEDS
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Build a Community of Care and Understanding

Your staff will feel more confident and capable in being able to communicate and connect with families across the board. You'll gain the trust of family members in the process.

LET'S CHAT ABOUT
YOUR HOME'S NEEDS

Gain insight through education and empowerment.

We offer training, education, and programs that provide practical tools to support organizations and staff navigating the emotional journey of working with residents and their families.

I’m Deborah Bakti and I’ve been on both sides of seniors’ care.

One moment we’re the conventional suburban family: career, two kids, four level side split home, and the next my husband Ty is diagnosed with a disease that only 400 people in the world have. There’s no cure and no way out other than a slow degenerative passage that he’s forced, by necessity, to be shepherded through with the support of long term care living...and dying.

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I’ve lived the resident’s family member's journey three times over with my dad, husband, then mom. And not once did anyone hand me a playbook!

The irony and maybe the mercy here is that I actually worked in the senior's care industry, so I knew the operational side of things, and the many challenges and pressures. Then I got tagged with this residents’ wife identity in this new, harrowing, unwanted and oversized compartment of my life.

After 25+ years of climbing the corporate ladder to an executive position, I was called to step off the rungs since I couldn’t stay on the well-worn path.

I know what it's like to be on both sides of the table and that perspective is exactly what you need to make lasting and effective change.

LET'S CHAT ABOUT
YOUR HOME'S NEEDS

Three steps to transforming care communities:

Step 1: Schedule a conversation

We'll chat about your home's specific needs and Deborah will offer up the right solution and a customized approach (staff training, family education, or admission review & redesign.)

Step 2: Implement the customized approach

Integrate the practical tools and principles learned in your home and enhance your staff, resident, and family interactions.

Step 3: Cultivate a culture of empathy

Foster an environment of open communication and mutual support, benefitting residents, their families and your care team members.

LET'S CHAT ABOUT
YOUR HOME'S NEEDS

Hear from those transformed by Deborah’s approach:

Deborah's Take the Lead Program was an eye-opener for my team and me. Finally we found someone with an authentic perspective that could bridge the gaps and dispel the rivalries between families with loved ones in long-term care and the dedicated long-term care personnel. Her approach is not just positive and practical; it's downright revolutionary.

Stella Annan

Executive Director peopleCare Communities

The Admission Matters Program is one of the best investments a LTC home can make. We wanted to be better at admissions and there just wasn’t anything out there. We met Deb and we immediately knew that there IS a way to do this with her program.

Deborah speaks our language and can articulate our reality in a way that you just feel seen and heard. She also builds an interactive relationship of trust with the managers and care team staff, which created a level of buy in to the program like we haven’t seen before. Any operator that wants to make themselves a better organization will buy into the concept.

Audrey Clancy

Director of Administration, Father Lacombe Care Society

Deborah, the Now What? Family Education session has been a heartwarming and hopeful hour. Thank you for sharing your experience through stories and through your books for our families.

You have highlighted so many opportunities for us as team members in our work, but also to support our residents and their family members…I really appreciate the reminder to be intentional in how we choose to show up and the energy we bring to the world and those around us.

Jennifer Cornwell

Director of Long Term Care, Grey Gables, Lee Manor and Rockwood Terrace Care Communities

I am at “that age” where my friends and I are transitioning from “adult kid to caregiver” in our relationships with our parents. I’ve watched the heartbreak, grief and guilt of friends as they admitted their parents to long term care. 

This book is the first of its kind - a practical manual for navigating “the system” and the emotional journey. The author’s professional experience in LTC shines through as she gives the “inside scoop” on how the system works (and how to make it work for you!). And, it is written with the EMPATHY only someone with lived experience in this heartbreaking journey could achieve.

Shannon Jackson

Amazon Review, NOW WHAT? Book

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Create a nurturing environment for seniors and their families

  • Create a supportive space that nurtures the well-being of staff, residents and families
  • Gain practical tools to navigate the emotional complexities of working in seniors’ care
  • Transform biases and unrealistic expectations into a mindset of understanding and support

Take the first step towards transformative senior care education. Join the movement to revolutionize relationships in seniors’ care with empathy and understanding.

LET'S CHAT ABOUT
YOUR HOME'S NEEDS