“In the last two years I have used some of the techniques taught by Deborah Bakti, in my day to day practices and saw great outcomes. My team and I more recently have committed to “Leading by Design” by Deborah, which journeys further into our own insights and people strength and weaknesses.  We found the training and coaching to be very intentional and current.  Her session was the most liked and engaging experience we had.  Deborah has a unique mix of HR skills, personal experience and business experience which allows her to ensure that her coaching is geared to her audience and supports organization’s strategic goals.  Her insights and counsel have been very valuable to me, and to my team!  I would highly recommend the journey with Deborah!”

"I wanted to express my teams gratitude for sharing your story with us during our leadership conference last year. We have taken your story and implemented the RECIPE in our home and have noted a significant decrease in complaints. I reviewed our complaint log from 2017 to 2018 regarding complaints from new move-ins and it has gone down by 80% which is outstanding. Something we strive to do and find that works so well is really understanding the families expectations of us so that we can work together right away to ensure a successful relationship.

Thank you again for sharing your story, our goal at Chartwell is making peoples lives better and because our connection with you I feel we are doing an even better job at that everyday. "

“Deborah did a highly informative and interesting webinar for our company about her Now What? Program. Attendance for this was one of the best we’ve had, and we received terrific feedback from our members who attended. 

Her topic was relevant about how to strengthen relationships with our residents’ families and create better outcomes for everyone. She’s an amazing speaker, and we really appreciated her presentation and would love to do another!”

“RECIPE for Transforming Families into Fans” is an inspiring and thoughtful workshop. Deborah combines her personal experience, professional history and a realistic approach to her teachings in a way that inspires you to make an immediate change in your relationships. The lessons and tips shared are applicable in both the work and home life – attendees learn simple, easy and mindful ways to engage more deliberately and positively with those around them. The RECIPE principles are applicable not only to the admission process in long term care and retirement homes, but every day interactions with Residents and their families. I left the session with a different view on how I can control my interactions and make positive lasting impact in the lives of the Residents and families I serve."

"I heard Deborah speak at a Conference in May 2018, and I have to say, I don’t remember the last time I heard a more passionate, real talk from a Conference speaker. Deborah not only is willing to be extremely vulnerable in front of her audience, she actually has lived what she speaks of. Her perspectives and insights into the senior living sector are extremely enlightening and cause for pause to reflect on one’s own actions and reactions. I would highly recommend Deborah to consult on your Senior Living business or speak at your next Conference. If you want to hear it “real” then Deborah will deliver."

Deborah’s framework “RECIPE for Transforming Families into Fans” is based on her personal experience, interactions, and outcome when her husband had to be admitted in a Long-term care facility. Every time I listen to her I get more empowered to deal with situations that I would have given up on. Knowing the challenges in long term care, using her RECIPE will make it a positive experience with your residents, their families, and your staff.  I wish her all the best in her journey to transform people’s mindset and have more positive experiences.

"That was a grand presentation you gave last week: not just relevant, but the fact that you managed to inject a great deal of humor into it was remarkable. I always think that people can be captivated by laughter, and therefore learn more easily."

"Meeting Deborah and listening to her presentation was an emotional and transformative experience.  She is uniquely qualified to give insight because of her access to perspectives from both sides of the care industry. In retirement care you love your residents but some of their families can be challenging. Implementing Deborah’s RECIPE has taught me how to let my guard down and create more positive relationships with resident’s families".

"Deborah has the unique perspective of having worked in seniors care and then as a customer with loved ones in care. Her thoughtful session gives valuable take-ways on how care providers can create positive and powerful relationships with families.".