SYSTEMS AND SUPPORT

to Transform the Admissions Process, Family Relationships & Culture in Your Seniors’ Care Home

Clients include

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I’ve been on both sides of seniors’ care

After working eleven years on the corporate side of seniors’ care (home care, long-term care, and retirement living), I understand the joy and the complexity of this health care sector.

I’ve also been a customer in Seniors Care. I became a resident’s wife when I had to move my husband, Ty into Long Term Care. Then I became a resident’s daughter when both my dad, then my mom moved into LTC and Assisted Living.

Sometimes families can feel processed and transacted when they arrive on that first day of moving their loved one into your home, and your staff can feel the stress of a new resident and family moving in. Both your new families and your staff experience “Admissions Anxiety”.  I show my clients how to reduce that anxiety and bring a relational approach to this key relationship with their families. This saves time, energy and resources that can be directed toward the work that matters - great resident care while supporting your team.

Testimonials

about deborah bakti

Hi I’m Deborah – a Seniors Care consultant, coach, speaker and trainer who helps you build positive and healthy connections with your residents families in your seniors’ care home. 

Before running my own business, I worked in seniors care for 11 years in Operations and Human Resources. I left my corporate role so that I could help leaders and front-line staff (those of you who work directly with residents, families and your teams) to create better, healthier relationships and well, to be happier in the work that you do every day!

My mission is to help you reset and redesign your family relationships so you can restore pleasant and purposeful connections with your new and already established families in your home.

I lived through being a family member in seniors care. It all began when my husband Ty was rushed to emergency, and the doctors discovered what they called an “unusual brain disorder”.

about deborah bakti

Hi I’m Deborah – a Seniors Care consultant, coach, speaker and trainer who helps you build positive and healthy connections with your residents families in your seniors’ care home. 

Before running my own business, I worked in seniors care for 11 years in Operations and Human Resources. I left my corporate role so that I could help leaders and front-line staff (those of you who work directly with residents, families and your teams) to create better, healthier relationships and well, to be happier in the work that you do every day!

My mission is to help you reset and redesign your family relationships so you can restore pleasant and purposeful connections with your new and already established families in your home.

I lived through being a family member in seniors care. It all began when my husband Ty was rushed to emergency, and the doctors discovered what they called an “unusual brain disorder”.

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Get the "Ten ways to connect with your residents’ families" PDF.

Get the "Ten ways to connect with your residents’ families" PDF.