✓ Optimize resources
✓ Empower staff
✓ Unleash positive change
Admission Day Matters More Than You Think
Managing a seniors’ care home is challenging: staff shortages, regulatory demands, and emotionally charged family interactions. Admission day often amplifies these pressures, creating emotional strain and operational chaos.
But it doesn’t have to be this way.
When residents feel welcomed, families feel reassured, and staff feel prepared, trust and cooperation grow, creating a culture where everyone thrives.
Transform your seniors’ care admission process into a seamless, supportive experience that reduces stress, builds trust, and strengthens relationships among staff, residents, and families, from Day One and beyond.
Maximize Resources – Streamline your process while enhancing resident and family satisfaction.
Empower Your Team – Equip staff with the tools and confidence to manage admissions with empathy and efficiency.
Create Meaningful Change – Shift from reactive to proactive care by fostering positive, lasting first impressions.
We Understand and Empower Your Admission Experience
Deborah Bakti worked as an executive in seniors’ care for 11 years, and during that time she became a resident’s family member three times, with her husband, mom, and dad.
In 2018 she established THINK Breakthrough Inc, and has dedicated herself to transforming and enhancing the relationships between residents’ families and seniors’ care teams. Her business solutions include consulting homes with admission process redesign, staff training and family education programs.
Kind Words for Admission Matters
Deborah has a presence that pulls the staff in, with her ‘dose of reality’ perspective from both the family and the care team side. She speaks our language and can articulate our reality in a way that you just feel seen and heard. Deborah also builds an interactive relationship of trust with the managers and care team staff, which created a level of buy in to the program like we haven’t seen before.
Deborah has given us the tools to be successful here. Nobody wants to end up in long term care, but how do we make it the best experience we can?
When we can change the perception of long term care, when we can have an impact on the narrative about long term care then we’ve done a good job.
Any operator that wants to make themselves a better organization will buy into the concept.
The Family Matters Program is truly one of the best investments a long term care home can make.
Audrey Clancy
Director of Administration, Father Lacombe Care Society
We brought Deborah in to work with three of our homes to help redesign our admission process.
Admission day is stressful for everyone involved. We knew with Deborah’s guidance and methodologies, we could make substantial improvements with how we onboard our residents’ families in a more relational and effective way, and to also support our staff to help them have a much smoother experience (and higher levels of engagement and satisfaction) on admission day.
We created a streamlined, effective admission experience by working with Deborah, and received positive feedback from families and staff that was well reflected in our satisfaction survey results.
We are now able to build trust and partnership with our families right from the start, and this increases our staff’s confidence and ability to work more effectively with families. At a time when we’re experiencing a strain on our staff resources, it’s more important than ever to give them the tools and ability to communicate and work with families in a positive and healthy way.
If you want to improve your admission process and strengthen your staff and family dynamics, I highly recommend working with Deborah and her Admission Matters Program.
Michael Harris
Vice President, Extendicare