Deborah Bakti

The Limiting Belief

By Deborah Bakti / June 20, 2022 /

“Difficult families are just another cost of doing business in seniors’ care. There’s not much we can do about it. We just have to deal with it”   If you work in seniors’ care and have thought or said some version of this, you have something I like to call The Limiting Belief. Let me…

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What exactly IS Admission Anxiety?

By Deborah Bakti / May 5, 2022 /

I can still remember the pain in the pit in my stomach while I wheeled Ty into his new home – the long term care facility where he would live for the rest of his life. I felt nervous, worried and scared, and what I didn’t realize at the time, what most other families feel…

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Do families have unrealistic expectations of long term care?

By Deborah Bakti / February 16, 2022 /

If you’ve attended one of my workshops you’ve seen this formula:   “Disappointment = Expectations – Reality“   It’s that simple.   When expectations and reality don’t line up, disappointment happens.   I had this experience when I was a family member, with an advantage most don’t have. I worked IN the seniors’ care business for 11…

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Is your Above & Beyond backfiring?

By Deborah Bakti / January 28, 2022 /

Have you ever heard or said something like this? “Let’s face it. There are some residents’ families that just aren’t ever going to be happy. It’s our job to make them as happy as we can. And if that means going above and beyond what we normally do, then so be it.” Wait. What??? Yes,…

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Supporting your ‘seasoned’ families

By Deborah Bakti / January 17, 2022 /

On a recent call with LTC Administrators, this story was shared. One of the homes has given copies of Now What? to families who have been a part of their home community for a while. They’re hearing that families are taking their time reading it because “It’s such an emotional read.”  As she explained, it’s been…

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Now-What-Book

Giving ‘Now What?’ to “Outsiders”

By Deborah Bakti / October 21, 2021 /

During a Now What? Workshop, one of the messages in the chat was this: “I think the Now What? book would also be great with “outsiders” like friends and families.” I often have friends comment and say ‘Oh you work in long term care” like it’s a negative thing. Because of all the misconceptions the…

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What does bad customer service have to do with Senior’s Care?

By Deborah Bakti / September 1, 2021 /

I have been in a battle with a certain furniture company since I bought a new sectional in February 2020. A couple months with my new comfy couch, I noticed how my favorite place to sit was starting to slope. Through the initial pandemic phase, service/repair visits were on hold. And my couch continued to…

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How to avoid making bad news even worse…

By Deborah Bakti / August 19, 2021 /

I can still vividly recall the words of Ty’s neurologist when he pulled up the images from the MRI scan. “This looks like the brain of an 80 year old man with Alzheimers!   I sat there in disbelief that he said this out loud, in front of both of us sitting there, while still…

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Managing a family’s emotional journey

By Deborah Bakti / June 7, 2021 /

          To access the entire magazine, click below OLTCA Magazine article

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How Hot is your Jalapeño?

By Deborah Bakti / May 19, 2021 /

During one of my Now What? Workshops, a participant shared this story. They had given a copy of Now What? to a new residents’ daughter and son on admission. About a week later, the daughter called the Administrator and said “I just finished reading the book. I realize that I’m a Jalapeno. So if and…

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