Deborah Bakti
What if it’s not about balance at all, but about alignment? In this episode of The Relational Approach Podcast, Dr. Katie Keller Wood offers a Montessori-inspired perspective on caregiving, purpose, and the meaningful work we’re called to do, especially in the most ordinary moments. Rather than striving for “work-life balance,” Katie invites us to reimagine…
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What if what looks like resistance is actually fear? In this episode of The Relational Approach Podcast, Mindy Spigel, a nurse, author and speaker, shares how fear shows up in residents, families, as well as care teams, and how a relational mindset can transform those moments into trust-building opportunities. Mindy introduces her unforgettable metaphor of…
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What if trust in care starts, not with control but with letting it go? In this episode of The Relational Approach Podcast, Joanna Osborne shares how presence, humility, and emotional clarity help care teams navigate challenging conversations and build lasting trust with families. Drawing from her years of experience as a Clinical Dietitian and Director…
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In this heartfelt and practical episode, I sit down with Krista Smith, a seasoned digital marketer and family member navigating the seniors’ care journey with her parents. We dive deep into the importance of embracing a Relational Approach in seniors’ care—from the move in experience to daily interactions. What makes Krista’s insights so powerful is…
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The Relational Approach™ is a program designed to strengthen relationships between Senior’s Care teams and their residents’ families. It equips staff with the skills, mindset, and tools to foster trust, respect, and partnership. By addressing relational roadblocks like communication gaps, unmet expectations, and emotional challenges, The Relational Approach™ methodology helps create smoother admission/move in experiences, reduces…
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In Episode Two of The Empathy Exchange, I wanted to share a powerful story about a family member named Mary. She and her husband, Bill, were facing the difficult reality of moving Bill into long-term care. I met Mary during a visit to a client site where I was helping redesign their admission process. As…
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It’s Admission Day. You’re a family member about to bring your loved one to their new home for the first time, and you’re going to leave without them. You’re anxious, scared, sad, maybe even a little relieved. You know this is the right thing to do- your loved one is having a harder time living…
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