DEBORAH BAKTI

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What does bad customer service have to do with Senior’s Care?

I have been in a battle with a certain furniture company since I bought a new sectional in February 2020. A couple months with my new comfy couch, I noticed how my favorite place to sit was starting to slope. Through the initial pandemic phase, service/repair visits were on hold. And my couch continued to…

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How to avoid making bad news even worse…

I can still vividly recall the words of Ty’s neurologist when he pulled up the images from the MRI scan. “This looks like the brain of an 80 year old man with Alzheimers!   I sat there in disbelief that he said this out loud, in front of both of us sitting there, while still…

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Managing a family’s emotional journey

          To access the entire magazine, click below OLTCA Magazine article

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How Hot is your Jalapeño?

During one of my Now What? Workshops, a participant shared this story. They had given a copy of Now What? to a new residents’ daughter and son on admission. About a week later, the daughter called the Administrator and said “I just finished reading the book. I realize that I’m a Jalapeno. So if and…

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OLTCA Article

I’m so thrilled to have another article published this month’s OLTCA magazine! To access the magazine in it’s entirety, click here: https://www.oltca.com/OLTCA/Documents/LTCTodayFall-Winter2020.pdf  

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Elizabeth-Leigh Bradley: Reset your Energy through Self Care

In this episode, Elizabeth-Leigh and I talk about a topic that’s especially relevant today, as we all grapple through this pandemic, and the emotional turmoil this has created. Hear more about: Taking the edge off for leaders and caregivers who are used to being ‘the voice of calm’ How self care includes building…

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Likky Lavji: Breakthrough your BS

In this episode, Likky shares how understanding and embracing your BS – your Blind Spots can make you a stronger leader, a better partner and help you achieve much more success in your personal and professional lives. In this episode, you’ll learn more about: How limiting beliefs can be major barriers How to…

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Elaine Sano: Cultivating Presence

In this episode, Elaine and I talk about three key leadership challenges: decision making, building trust and being innovative, especially as we continue in uncharted territory with COVID-19. In this episode you’ll learn more about: Using brainpower to build resilience Learning about your brain’s two binary systems, and how to get them to…

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Samantha Fowlds: Create your Calm through Uncertainty

In this episode, Samantha and I talk about ways to help ease our anxiety during uncertainty, as well as the power of relational energy. In this episode you’ll learn more about: Simple mindfulness practices that won’t take you to a mountain top How to create relational energy that build high quality connections The…

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Laura Vaughan: The Gift of Stuck

In this episode, Laura shares an interesting way to look at how we tend to feel stuck, as well as some practical ways to approach each level so that you can find the gift, then get unstuck and move forward. In this episode, you’ll learn more about: The 4 levels of feeling stuck…

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now what books

Looking for a simple system your staff can use to reduce conflict, avoid disappointment, and start developing trust with your families, today?

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