DEBORAH BAKTI

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Liane Davey: How to have Productive Conflict

In this episode Liane and I talk about: · The 4 step Validation Technique to shift from unhealthy conflict to constructive conflict · How to engage in reciprocity · Sharing and declaring multiple truths to problem solve more effectively · Embracing the tension and competing priorities while leveraging the conflict clarify and define…

Sandy Reynolds: Disappoint More People

In this episode: Sandy and I talk about that emotion that we want to avoid feeling or creating that feeling in others – Disappointment. And yet, as you’ll hear, there can be benefits when you lean into the idea of disappointing more people. In this episode, we discuss: · The connection between expectations,…

Libby McCready: The Art of Being

In this episode: Libby and I talk about ‘ways of being’ using her coaching model of the “Be Buttons”. Some of the topics we explore are: · The metaphor of ‘touching lightly’ to manage overwhelm and to reset · How being curious shifts your energy to be more open and relaxed · Self…

Jonathan McCready: Building Trust in High Stakes Environments

Learn about the 4D model with Jonathan McCready, professional coach and certified 4D systems consultant, and how you can apply these NASA principals in your high stakes environments, like Seniors’ Care to establish and re-establish trust.  In this episode: The 4D model was created by Dr. Charles Pellerin, former astrophysicist at NASA who…

Edy Nathan: How Grief can be your Unexpected Ally

Understand different types of grief and how they can be leveraged to break through emotional barriers. In this episode: We are experiencing a global level of uncertainty and grief during this pandemic with COVID-19. In Seniors’ Care, whether as a staff member, leader or family member, grief exists and can impact our ability…

Redesign your Admissions with Families and get better outcomes

The link below provides access to my article published in the Spring/Summer 2020 edition of The Ontario Long Term Care Association magazine “Long Term Care Today”. Building bridges with families OLTCA article    

Do you have ‘passionate’ families in your Seniors’ Care community?

Ever deal with “difficult” families? Do you sometimes feel there’s nothing you can do to turn things around and have a better relationship with them? The family dynamic can make or break the culture of your home. In this video I share 3 ways you can be proactive and intentional with your approach and build…

Power of your Presence with Admissions

Imagine having the power to influence the quality of your resident’s family relationships from the very start. The first step is a mindset shift And leveraging the power of your presence I share more in the video below.

Expectations

DISAPPOINTED RESIDENT’S FAMILIES CAN CREATE A WORLD OF HURT! Chip Conley wrote about disappointment in his book “Emotional Equations” expressed as: Disappointment = Expectations – Reality In the video below I talk about 4 things that can get in the way of effectively managing expectations. You’ll also learn a couple of approaches to close the…

The Power of a Phone Call

“I HOPE I GET TO MOVE INTO A LONG TERM CARE HOME WHEN I GET OLD” said no one…ever. You provide a service that people don’t want to need, and are struggling with a myriad of emotions the day it becomes a reality. Your home, staff, residents and other families have just become a big…

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Looking for powerful ways to connect and build trust with your families during COVID-19?

Download these 10 great ideas!