Libby McCready: The Art of Being

In this episode: Libby and I talk about ‘ways of being’ using her coaching model of the “Be Buttons”. Some of the topics we explore are: · The metaphor of ‘touching lightly’ to manage overwhelm and to reset · How being curious shifts your energy to be more open and relaxed · Self…

Jonathan McCready: Building Trust in High Stakes Environments

Learn about the 4D model with Jonathan McCready, professional coach and certified 4D systems consultant, and how you can apply these NASA principals in your high stakes environments, like Seniors’ Care to establish and re-establish trust.  In this episode: The 4D model was created by Dr. Charles Pellerin, former astrophysicist at NASA who…

Edy Nathan: How Grief can be your Unexpected Ally

Understand different types of grief and how they can be leveraged to break through emotional barriers. In this episode: We are experiencing a global level of uncertainty and grief during this pandemic with COVID-19. In Seniors’ Care, whether as a staff member, leader or family member, grief exists and can impact our ability…

Redesign your Admissions with Families and get better outcomes

The link below provides access to my article published in the Spring/Summer 2020 edition of The Ontario Long Term Care Association magazine “Long Term Care Today”. Building bridges with families OLTCA article    

Do you have ‘passionate’ families in your Seniors’ Care community?

Ever deal with “difficult” families? Do you sometimes feel there’s nothing you can do to turn things around and have a better relationship with them? The family dynamic can make or break the culture of your home. In this video I share 3 ways you can be proactive and intentional with your approach and build…

Power of your Presence with Admissions

Imagine having the power to influence the quality of your resident’s family relationships from the very start. The first step is a mindset shift And leveraging the power of your presence I share more in the video below.


DISAPPOINTED RESIDENT’S FAMILIES CAN CREATE A WORLD OF HURT! Chip Conley wrote about disappointment in his book “Emotional Equations” expressed as: Disappointment = Expectations – Reality In the video below I talk about 4 things that can get in the way of effectively managing expectations. You’ll also learn a couple of approaches to close the…

The Power of a Phone Call

“I HOPE I GET TO MOVE INTO A LONG TERM CARE HOME WHEN I GET OLD” said no one…ever. You provide a service that people don’t want to need, and are struggling with a myriad of emotions the day it becomes a reality. Your home, staff, residents and other families have just become a big…

Power in your Presence

How can you create little moments of connection with your resident’s families as well as your coworkers in this crazy busy world? When we connect with others, we are building trust, which is a key component for a positive relationship. In the video below I share a simple shift you can make that will create…

Power of Intention

According to research we spend half of our day on auto-pilot. This can have a negative impact on your relationships through missed opportunities for connection. There’s a simple question you can ask yourself to break through auto-pilot and activate the power of your presence. I share more in the video below.


Looking for powerful ways to connect and build trust with your families during COVID-19?

Download these 10 great ideas!