Blog
How to avoid making bad news even worse…
I can still vividly recall the words of Ty’s neurologist when he pulled up the images from the MRI scan. “This looks like the brain of an 80 year old man with Alzheimers! I sat there in disbelief that he said this out loud, in front of both of us sitting there, while still…
Managing a family’s emotional journey
To access the entire magazine, click below OLTCA Magazine article
How Hot is your Jalapeño?
During one of my Now What? Workshops, a participant shared this story. They had given a copy of Now What? to a new residents’ daughter and son on admission. About a week later, the daughter called the Administrator and said “I just finished reading the book. I realize that I’m a Jalapeno. So if and…
OLTCA Article
I’m so thrilled to have another article published this month’s OLTCA magazine! To access the magazine in it’s entirety, click here: https://www.oltca.com/OLTCA/Documents/LTCTodayFall-Winter2020.pdf
Redesign your Admissions with Families and get better outcomes
The link below provides access to my article published in the Spring/Summer 2020 edition of The Ontario Long Term Care Association magazine “Long Term Care Today”. Building bridges with families OLTCA article
Do you have ‘passionate’ families in your Seniors’ Care community?
Ever deal with “difficult” families? Do you sometimes feel there’s nothing you can do to turn things around and have a better relationship with them? The family dynamic can make or break the culture of your home. In this video I share 3 ways you can be proactive and intentional with your approach and build…
Power of your Presence with Admissions
Imagine having the power to influence the quality of your resident’s family relationships from the very start. The first step is a mindset shift And leveraging the power of your presence I share more in the video below.
Expectations
DISAPPOINTED RESIDENT’S FAMILIES CAN CREATE A WORLD OF HURT! Chip Conley wrote about disappointment in his book “Emotional Equations” expressed as: Disappointment = Expectations – Reality In the video below I talk about 4 things that can get in the way of effectively managing expectations. You’ll also learn a couple of approaches to close the…
The Power of a Phone Call
“I HOPE I GET TO MOVE INTO A LONG TERM CARE HOME WHEN I GET OLD” said no one…ever. You provide a service that people don’t want to need, and are struggling with a myriad of emotions the day it becomes a reality. Your home, staff, residents and other families have just become a big…
Power in your Presence
How can you create little moments of connection with your resident’s families as well as your coworkers in this crazy busy world? When we connect with others, we are building trust, which is a key component for a positive relationship. In the video below I share a simple shift you can make that will create…
- « Previous
- 1
- 2
- 3
- 4
- Next »