DEBORAH BAKTI

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Expectations

DISAPPOINTED RESIDENT’S FAMILIES CAN CREATE A WORLD OF HURT! Chip Conley wrote about disappointment in his book “Emotional Equations” expressed as: Disappointment = Expectations – Reality In the video below I talk about 4 things that can get in the way of effectively managing expectations. You’ll also learn a couple of approaches to close the…

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The Power of a Phone Call

“I HOPE I GET TO MOVE INTO A LONG TERM CARE HOME WHEN I GET OLD” said no one…ever. You provide a service that people don’t want to need, and are struggling with a myriad of emotions the day it becomes a reality. Your home, staff, residents and other families have just become a big…

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Power in your Presence

How can you create little moments of connection with your resident’s families as well as your coworkers in this crazy busy world? When we connect with others, we are building trust, which is a key component for a positive relationship. In the video below I share a simple shift you can make that will create…

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Power of Intention

According to research we spend half of our day on auto-pilot. This can have a negative impact on your relationships through missed opportunities for connection. There’s a simple question you can ask yourself to break through auto-pilot and activate the power of your presence. I share more in the video below.

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Breakthrough Overwhelm

Do you ever feel overwhelmed? All you can see are the problems, barriers and challenges that are facing you? How do you get yourself out of that overwhelming and stressful place? In this video I share one question you can use to RESET yourself – to clear the clutter of overwhelm and feel more confident…

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RESET to Connect with Families in Senior’s Care

Maya Angelou once said : “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This can ring true to us all- but for me personally, it really resonated the day my husband was admitted into Long Term Care. Sure, they were efficient…

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Cancel out judgment

Have you ever found yourself judging somebody without really getting to know them first? Of course you have- we all have…it’s part of what makes us human. Now, what if instead of judging, you had the ability to be curious instead? Because being in a judgmental state of mind leaves very little room for empathy-…

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Share a little Oxytocin

Have you heard of oxytocin? Well, if you haven’t- let me tell you a little about it. Oxytocin is known as the “happiness hormone”, and has been suggested to be an important player in social behaviour. Now, did you know, when you make eye contact with someone…this hormone is released? In this video, I explain…

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