Ten reasons families need to read ‘Now What?’
So they know they’re not alone. Preparing to begin the journey of long term care for your loved one is not an easy decision, and can come with questions like: “Am I doing the right thing?” “Will the staff care for my loved one like they were their own mother or father?” “What…
Giving ‘Now What?’ to “Outsiders”
During a Now What? Workshop, one of the messages in the chat was this: “I think the Now What? book would also be great with “outsiders” like friends and families.” I often have friends comment and say ‘Oh you work in long term care” like it’s a negative thing. Because of all the misconceptions the…
What does bad customer service have to do with Senior’s Care?
I have been in a battle with a certain furniture company since I bought a new sectional in February 2020. A couple months with my new comfy couch, I noticed how my favorite place to sit was starting to slope. Through the initial pandemic phase, service/repair visits were on hold. And my couch continued to…
How to avoid making bad news even worse…
I can still vividly recall the words of Ty’s neurologist when he pulled up the images from the MRI scan. “This looks like the brain of an 80 year old man with Alzheimers! I sat there in disbelief that he said this out loud, in front of both of us sitting there, while still…
Managing a family’s emotional journey
To access the entire magazine, click below OLTCA Magazine article
How Hot is your Jalapeño?
During one of my Now What? Workshops, a participant shared this story. They had given a copy of Now What? to a new residents’ daughter and son on admission. About a week later, the daughter called the Administrator and said “I just finished reading the book. I realize that I’m a Jalapeno. So if and…
OLTCA Article
I’m so thrilled to have another article published this month’s OLTCA magazine! To access the magazine in it’s entirety, click here: https://www.oltca.com/OLTCA/Documents/LTCTodayFall-Winter2020.pdf
Redesign your Admissions with Families and get better outcomes
The link below provides access to my article published in the Spring/Summer 2020 edition of The Ontario Long Term Care Association magazine “Long Term Care Today”. Building bridges with families OLTCA article
Do you have ‘passionate’ families in your Seniors’ Care community?
Ever deal with “difficult” families? Do you sometimes feel there’s nothing you can do to turn things around and have a better relationship with them? The family dynamic can make or break the culture of your home. In this video I share 3 ways you can be proactive and intentional with your approach and build…
Power of your Presence with Admissions
Imagine having the power to influence the quality of your resident’s family relationships from the very start. The first step is a mindset shift And leveraging the power of your presence I share more in the video below.