If you want your seniors' care home to be one where staff are happy and engaged, and families rave about you to the public...Even when most days it feels like you are just surviving and the conflicts will never end...
… Then I Have Just What You Need.
If you want your seniors' care home to be one where staff are happy and engaged, and families rave about you to the public...Even when most days it feels like you are just surviving and the conflicts will never end...
… Then I Have Just What You Need.
If you want your seniors' care home to be one where staff are happy and engaged, and families rave about you to the public...Even when most days it feels like you are just surviving and the conflicts will never end...
… Then I Have Just What You Need.
With the constant chaos, it makes it hard to feel positive and happy when challenging situations arise...
Like running into a stressed out and challenging family. And it happens so often, it feels like just another part of running your business.
It’s amazing you ever get anything done! Especially when you're consistently short-staffed and challenged to stretch your funding dollars. And compund that with low staff morale.
…You Don’t Have Much
Left To Give.
WITH THE CONSTANT CHAOS, IT MAKES IT HARD TO FEEL POSITIVE AND HAPPY WHEN CHALLENGING SITUATIONS ARISE…
Like running into a stressed out and difficult family. And it happens so often, it feels like just another part of running your business.
But what if I told you it doesn’t need to be this way?
That family conflict and drama doesn’t need to be a part of running your home.
And that you can save yourself a world of anxiety and overwhelm...
...and enjoy enriching relationships that translate into healthy and happy staff and residents...
Would you want that?
If the answer is yes, then what you need is my signature consulting program…
The Family Matters ProgramTM
This multi-phase program is designed to help you — an overworked administrator of a seniors’ care home — take an intentional approach to build strong relationships with your families and improve staff morale.
Company culture can make or break an experience for families and residents of your home. And that’s why I believe it’s imperative to your well-being, as well as that of all the people who work and live in your home, to improve it.
You deserve to have a seniors’ care home that enhances the lives of everyone involved… including yours.
Here’s Just A Fraction Of What We’ll Cover Inside This Program:
Develop trust, respect and partnership between your staff, families and residents… right from the start.
Increase family satisfaction… first impressions are the most critical.
Improve staff morale… when your staff feel good they are less likely to call in sick and more likely to show empathy to residents and their families.
Design an admissions experience with more compassion and less transaction.
New families can feel like widgets on a production line. They are transacted through all of the required paperwork and complicated processes.
And dissatisfied families negatively impact productivity, profitability and the overall culture in your seniors’ care home.
Unresolved family concerns can spiral very quickly into conflict with staff and management, sometimes escalating into formal complaints or investigations through the Ministry/Health Authorities and the media.
The key to transforming family relationships rests in adopting a relational rather than transactional approach.
The key to transforming family relationships rests in adopting a relational rather than transactional approach.
When families are struggling with the conflicting emotions of guilt, sadness, uncertainty and fear, it’s important for them to feel empathy, compassion and support from staff during this incredibly stressful time.
This program supports the Excellent Care for All Act along with its mandated Annual Quality Improvement Plan and Accreditation standards for resident and family engagement.
And this is just the tip of the iceberg.
This is a program where I show you exactly what to do, how to do it and why…
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