After working eleven years on the corporate side of seniors’ care (home care, long-term care, and retirement living), I understand the joy and the complexity of this health care sector.
I’ve also been a customer in Seniors Care. I became a resident’s wife when I had to move my husband, Ty into Long Term Care. Then I became a resident’s daughter when both my dad, then my mom moved into LTC and Assisted Living.
Sometimes families can feel processed and transacted when they arrive on that first day of moving their loved one into your home, and your staff can feel the stress of a new resident and family moving in. Both your new families and your staff experience “Admissions Anxiety”. I show my clients how to reduce that anxiety and bring a relational approach to this key relationship with their families. This saves time, energy and resources that can be directed toward the work that matters - great resident care while supporting your team.