WELCOME TO
The Relational Approach™ Podcast
The Relational Approach™ is about strengthening relationships, empowering team members, and working together effectively.
Seniors’ care is more than just providing quality care and service-it’s about how we show up, communicate, and build relationships with residents, families, and staff. And yet, these relationships can sometimes feel transactional, filled with miscommunication, friction, and frustration.
The Relational Approach™ podcast is designed for senior care leaders, team members and industry professionals who want to cultivate trust, empathy, and collaboration in their work. Through insightful conversations with a diverse mix of guests - from those within the industry to experts in communication, resilience, storytelling, and more-you’ll discover practical strategies to navigate challenges and create meaningful connections.
Because when we approach our work relationally, we don’t just improve the care experience we transform it.
Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides.
You got into seniors’ care because you want to make a positive impact on those you support, lead, and care for.
But when challenges arise, especially in working with residents’ families, it can feel overwhelming. That’s where The Relational Approach™ comes in.
Each episode features engaging conversations with a diverse mix of guests - from senior care professionals to experts in storytelling, conflict management, resilience, social media, and beyond. Why? Because being relational is about more than just the work you do. It’s about how you show up, connect, and build trust in every interaction.
Through practical strategies, inspiring stories, and fresh perspectives, you’ll gain new insights to help you navigate relationships, communicate with confidence, and foster a culture where connection thrives.
If you're a leader, team member, or simply someone who believes in the power of relationships, this podcast is for you.
Together, let's build stronger connections, deeper trust, and a more relational approach in seniors’ care.
Listen now and subscribe!