RESOURCES

You’ve probably experienced this: your new resident’s family comes in with unrealistic expectations and negative opinions about seniors care and your home.

This prevents you and your team from building trust and positive healthy relationships. What a way to start a relationship!

I’ve been on both sides of senior’s care – as an executive and as a family member (3x’s).

Now I help senior’s care team’s work more effectively with families who are feeling anxious and afraid of placing their loved one into a home.

I’ve created this resource page to give you instant access to some of the tools my clients have been using with their Family Relationship System ™.

If you want to build trust and manage your family’s expectations RIGHT from the start, the process is really simple.

  1. Let’s have a FREE 30-minute chat to clarify your top family challenges
  2. We'll identify your challenges and develop a plan to overcome them
  3. We start creating your family relationship system and reduce your staff and family’s anxiety and worry and increase confidence and competence in your team.

Family friction drains your care team members. They feel frustrated and powerless and creates job dissatisfaction and disengagement. This friction and frustration spills over to other families and even to residents, making it unpleasant and can even create risk in your home.

My clients experience positive changes with their family relationships. Staff feel empowered and equipped to build trust and strong connections with families, and don’t feel they have to hide when they see a family member coming down the hall to speak with them. (How lovely would that be?)

Whatever your learning style, we have resources that can help:

RESOURCES YOU CAN READ

RESOURCES YOU CAN LISTEN TO

RESOURCES YOU CAN WATCH

RESOURCES YOU CAN DOWNLOAD

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