building trust

Redesign your Admissions with Families and get better outcomes

By Deborah Bakti / April 24, 2020 /

The link below provides access to my article published in the Spring/Summer 2020 edition of The Ontario Long Term Care Association magazine “Long Term Care Today”. Building bridges with families OLTCA article    

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instead of judging

Cancel out judgment

By admin / January 23, 2020 /

Have you ever found yourself judging somebody without really getting to know them first? Of course you have- we all have…it’s part of what makes us human. Now, what if instead of judging, you had the ability to be curious instead? Because being in a judgmental state of mind leaves very little room for empathy-…

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happiness hormone

Share a little Oxytocin

By admin / December 23, 2019 /

Have you heard of oxytocin? Well, if you haven’t- let me tell you a little about it. Oxytocin is known as the “happiness hormone”, and has been suggested to be an important player in social behaviour. Now, did you know, when you make eye contact with someone…this hormone is released? In this video, I explain…

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