The Power of a Phone Call

“I HOPE I GET TO MOVE INTO A LONG TERM CARE HOME WHEN I GET OLD” said no one…ever. You provide a service that people don’t want to need, and are struggling with a myriad of emotions the day it becomes a reality. Your home, staff, residents and other families have just become a big part of their life. How do you start to build a strong, healthy relationship with your new family as they become a new members in your Long Term Care home? In this video I share a powerful way to do that.

 

Share

Related Articles

ten reasons banner

Ten reasons families need to read ‘Now What?’

Now-What-Book

Giving ‘Now What?’ to “Outsiders”

frustrated

What does bad customer service have to do with Senior’s Care?

Leave a Comment