The Power of a Phone Call

“I HOPE I GET TO MOVE INTO A LONG TERM CARE HOME WHEN I GET OLD” said no one…ever. You provide a service that people don’t want to need, and are struggling with a myriad of emotions the day it becomes a reality. Your home, staff, residents and other families have just become a big part of their life. How do you start to build a strong, healthy relationship with your new family as they become a new members in your Long Term Care home? In this video I share a powerful way to do that.

 

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