The Adapting with Confidence Family Education Program empowers families to navigate the emotional journey of seniors’ care while fostering strong, trusting relationships with your care team.
Creating Confident, Connected Families
Imagine a care community where families feel confident in their decisions, trust your staff, and communicate effectively, even during emotionally charged situations. This level of trust and partnership doesn’t happen by chance. It comes from intentional education and shared understanding.
Our program provides families with the time, space, and supportive environment to reflect on their evolving role, guided by empathy and grounded in practical strategies.
How The Family Education Program Works
The program kicks off with a workshop where families have the time and space to explore their role with support and empathy and a healthy dose of practicality.
It brings:
Confidence & Trust Building: Families learn how to manage expectations, navigate emotional shifts, and trust in your care team.
Narrative Reset: We help families rewrite limiting stories about care, replacing frustration and fear with understanding and collaboration.
Empathetic Communication: Families gain tools to express concerns constructively and feel heard by your team.
Expert-Led and Lived Experience-Inspired
Deborah Bakti, founder of The Relational Approach, brings over a decade of executive experience in seniors’ care and personal insight as a family member three times over—with her husband, mom, and dad. Her unique perspective fuels this program, making it both relatable and actionable.
Lasting Impact Beyond the Workshop
Families will leave with:
A New Perspective: Empowered, emotionally supported, and ready to collaborate with your staff.
The "Now What?" Book: A practical guide they can reference anytime.
Your care home will benefit from:
Stronger Family Partnerships: A culture rooted in trust, empathy, and mutual respect.
Ongoing Support: Access to additional resources and continued relationship-building strategies.
Transform Family-Staff Dynamics. Start Today.
Empower families and strengthen your community through education, understanding, and empathy-driven care. Let’s create a partnership that works - together.
Kind Words
Thank you for speaking at our meeting! Absolutely everyone loved your presentation and felt the topics you covered were very relatable. Many commented on how naturally you spoke...like it wasn't a presentation, but rather a heart to heart with a friend.
Jo-Anne MCCool Maki
Ontario North Family Council Network
Deborah, this has been a heartwarming and hopeful hour. Thank you for sharing your experience through stories and through your books.
One of my big takeaways from our time together is the lens of the new reality. As a care partner for my late grandma, I can appreciate the lens of this new reality in my new role as caregiver and not just granddaughter – and then of course as a staff member, the lens of the new reality for each person who is moving in.
You have highlighted so many opportunities for us as team members in our work, but also to support our residents and their family members…I really appreciate the reminder to be intentional in how we choose to show up and the energy we bring to the world and those around us.
In Grey LTC we’ve made an intentional commitment to supporting family members and caregivers with our Family Council and our DCP program, so we have a good foundation to take that to the next level with Deborah’s session helping guide us on this journey.
Jennifer Cornell, Director of Long Term Care
Grey Gables, Lee Manor and Rockwood Terrace Care Communities
Thank you for presenting your "Now What?" webinar to our families. It was very successful, with much positive feedback from our attendees. Your webinar supports Ivan Franko Homes' continuing commitment to provide resources on seniors care to family members, staff and the broader community. It very effectively showed family members that they are not alone in the challenges one faces when a loved one first moves to a care home, and that tools, resources and support are available to help. It was a pleasure to meet and work with you. Please keep up your excellent work!
- Larissa Tkachenko, Ivan Franko Homes
Deborah spoke at one of our Family Council meetings to share her Now What? book. Despite her years at a senior level in a senior care community, nothing prepared her for what she experienced when family members entered the seniors' care system. Her book is written from the heart and is very informative from every aspect of what to consider for your loved one, yourself as well as the staff at the home. A must read to help anyone coping with this new chapter in their lives.
Lynne Hodgson
Ina Grafton Gage Home Family Council Chair
Every person that has to go through the process of putting a loved one into long term care should have this information before they need to go through the process. Amazing presentation.I so appreciate this being offered to us.
Family member, Grey County LTC