You want your seniors' care home to be one where staff are happy and engaged - even on the most challenging days. A home where you know how to establish a strong foundation of trust and respect, from your first interaction with a new resident and their family. One where your residents' families rave about you to their family and friends.

In RECIPE for Empathy, Deborah discusses her experience from both perspectives; the business side and the client side. The book provides a powerful framework and practical tools for care providers to adopt a more relational approach to their workplace.

RECIPE for Empathy lays out six steps to develop new ways of thinking, communicating and connecting with residents and their families by design, not default.

It is a blueprint for approaching the admission experience with empathy.