Free Resources to Equip Your Team and Ease Family Conflict

As a seniors' care leader, you need a team that can confidently engage with families, resolve conflicts, and build strong partnerships.

This resource hub is designed to help you and your staff navigate the relational challenges in seniors' care—saving you time and strengthening your culture of care.

Get immediate access to the RECIPE for Empathy chapter “Expectations: Creating Win/Win Conversations."

Unrealistic/Unknowing Expectations are the 6th Relational Roadblock in The Relational Approach™.

Included in this chapter are  powerful questions anyone on your team can use to help navigate complex personalities. If you think difficult families are the price of doing business, this chapter will help you challenge those assumptions and find a way forward.

Get The Spark Cards

Spark Cards are quick conversation starters that make it easy to talk about the human side of care.

They’re designed to:

  • Help staff see everyday situations from a different perspective
  • Make it easier to talk about tough topics like miscommunication or family frustration
  • Build confidence and emotional awareness, without formal training

Think of them as little sparks of insight that bring people together.

Get the Book Club Kit

When a loved one moves into long term care, it’s not just a logistical shift. It’s an emotional one. That’s why the Now What? Book Club Kit was created—to help families process those emotions together. Each session is based on a chapter from Now What? Managing the Emotional Journey of Long Term Care for Families by Deborah Bakti.

The book is a compassionate and relatable guide that helps families navigate the ups and downs of this major life transition. More importantly, it offers a way to connect over shared experiences.

Unlike a typical book club, this one creates a supportive space where families can share stories, ask questions, and feel less alone.

Let's jump on a call to chat about your home's needs:


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