Deborah Bakti
What if trust in care starts, not with control but with letting it go? In this episode of The Relational Approach Podcast, Joanna Osborne shares how presence, humility, and emotional clarity help care teams navigate challenging conversations and build lasting trust with families. Drawing from her years of experience as a Clinical Dietitian and Director…
In this heartfelt and practical episode, I sit down with Krista Smith, a seasoned digital marketer and family member navigating the seniors’ care journey with her parents. We dive deep into the importance of embracing a Relational Approach in seniors’ care—from the move in experience to daily interactions. What makes Krista’s insights so powerful is…
Come back to listen on March 18, 2025.
This episode will be released on March 4!
The Relational Approach™ is a program designed to strengthen relationships between Senior’s Care teams and their residents’ families. It equips staff with the skills, mindset, and tools to foster trust, respect, and partnership. By addressing relational roadblocks like communication gaps, unmet expectations, and emotional challenges, The Relational Approach™ methodology helps create smoother admission/move in experiences, reduces…
In Episode Two of The Empathy Exchange, I wanted to share a powerful story about a family member named Mary. She and her husband, Bill, were facing the difficult reality of moving Bill into long-term care. I met Mary during a visit to a client site where I was helping redesign their admission process. As…
It’s Admission Day. You’re a family member about to bring your loved one to their new home for the first time, and you’re going to leave without them. You’re anxious, scared, sad, maybe even a little relieved. You know this is the right thing to do- your loved one is having a harder time living…
I was chatting with Carol, a friend of mine in the US who is also a retired physician. She was sharing a story where she had to deal with a patients’ spouse who was having a meltdown about a frustrating interaction with another health provider. As she was reflecting on the level of tension and…
“Oh hey Deb, great to see you! I haven’t seen you in a while, have you been travelling?” That comment really got under my skin. I had been travelling for work, when I was an executive in Seniors’ Care, and I had been away for a week or so. This greeting came from a PSW…