Deborah Bakti
In today’s solo episode, you’ll be getting a masterclass in how to better navigate and manage expectations, from both the perspective of staff and families in seniors’ care. I’ll break down the formula of Disappointment = Expectations – Reality (from Chip Conley, Emotional Equations book) and how we can reframe “unrealistic expectations” into a perspective…
Let’s face it, stress and overwhelm can be a daily occurrence which interrupts how we are showing up and impacting others. This can then contribute to the frustration and friction between staff and families in seniors’ care. As much as stress is a reality, having negative reactions and ruminations is optional. This is one of…
In today’s episode, we talk about The P Word, a topic we don’t typically like to even think about, never mind plan for. My guest, Dr. Sammy Winemaker shares her experience, knowledge and insights with her compassionate, approachable and pragmatic style, which has been likened to as a Mr. Rogers kind of approach to care. …
In this week’s episode, join us for an insightful and heartfelt episode with Kristen Leal, Director of Programs at peopleCare Delhi LTC and Anita Friesen, whose mom is a resident and has been living at peopleCare Delhi LTC since October of 2022. This conversation was so heartwarming, and you can feel the care and respect…
In this week’s episode, join us for a conversation with Jennifer Cornell, Director of Long-Term Care and Seniors Services with the County of Grey. We delve into Jennifer’s journey of transforming care communities, focusing on quality care initiatives, team development, and resident-centered approaches. With a fiery passion for improving the lives of residents and supporting…
In this conversation with Fraser Wilson, he shares an inspiring and doable roadmap to building community connections, based on his newly released book Achievable: A Simple and Proven Way to Create a Culture of Possibility and Potential. You’ll hear practical ways Fraser led a team of seniors’ care homes to “Rise Above the Regs” and create…
In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO) You’ll hear how they define the role of a family council within long term, care, as well as some misconceptions about the role of family councils, from both the home and family perspective. You’ll also hear how FCO is…
In this episode I chat with Sandra Boyd about her experience navigating Retirement and Assisted Living with her parents and in-laws. We dive into the ups and downs of her family’s journey, with Sandra bringing in both personal and business perspectives. Sandra shares practical insights based on her experience. She talks about what went well,…
One of the contributors to friction between families and staff in seniors’ care are the narratives (aka limiting beliefs, assumptions, and stories) that both bring to the relationship. In today’s episode, I spill the beans on these narratives that I’ve heard from both families andcare team members, how they can create the problems we’d most…
In this episode of “The Empathy Exchange,” host Deborah Bakti engages in a profound conversation with Edy Nathan, author of “It’s Grief: The Dance of Self Discovery through Trauma and Loss.” Drawing on their experiences of supporting senior care staff and families through grief, burnout, and trauma, Deborah and Edy explore the intricate dynamics of…