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DISAPPOINTED RESIDENT’S FAMILIES CAN CREATE A WORLD OF HURT! Chip Conley wrote about disappointment in his book “Emotional Equations” expressed as: Disappointment = Expectations – Reality In the video below I talk about 4 things that can get in the way of effectively managing expectations. You’ll also learn a couple of approaches to close the gap between reality and expectations, to avoid disappointment and the challenges that can result from not aligning expectations to reality. Would love to hear your thoughts in the comments below.
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